top of page


Privacy Policy



This Agreement has been signed between the parties below under the terms and conditions stated below.

A. 'BUYER' (hereinafter referred to as the "BUYER" in the contract)

B. 'SELLER' (hereinafter referred to as the "SELLER" in the contract)


By accepting this agreement, the BUYER agrees in advance to be obliged to pay the order amount, additional fees such as shipping fees and taxes, if any, and acknowledges that they have been informed about this when they confirm the order.


In the implementation and interpretation of this agreement, the following terms shall have the meanings indicated next to them:

MINISTER: Minister of Customs and Trade,

MINISTRY: Ministry of Customs and Trade,

LAW: Law No. 6502 on Consumer Protection,

REGULATION: Distance Contracts Regulation (OG: 27.11.2014/29188),

SERVICE: Any consumer transaction other than the provision of goods in return for a fee or benefit,

SELLER: The company that offers goods to the consumer within the scope of commercial or professional activities or acts on behalf of or for the account of the party offering the goods,

BUYER: The natural or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes,

WEBSITE: The website owned by the SELLER,

ORDERER: The natural or legal person who requests a good or service from the SELLER's website,


AGREEMENT: This agreement concluded between the SELLER and the BUYER,

GOOD: The movable property subject to the purchase and sale and intangible goods such as software, sound, image, and similar goods prepared for use in electronic media.


This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product specified below, which the BUYER has ordered electronically through the SELLER's website, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.

The prices listed and announced on the website are the sales prices. The announced prices and promises remain valid until they are updated or changed. The prices announced for a specified period are valid until the end of the specified period.


Company Name:






Name of the recipient:

Delivery Address:











1. The basic specifications (type, quantity, brand/model, color, quantity) of the goods/products/service are published on the SELLER's website. If the seller has organized a campaign for the product, you can review the basic specifications of the relevant product during the campaign period. The campaign is valid until the campaign date.

7.2. The listed prices on the website are the sales prices. The announced prices and promises remain valid until they are updated or changed. The prices announced for a specified period are valid until the end of the specified period.

7.3. The total sales price of the product or service, including all taxes, is shown below:

Product DescriptionQuantityUnit PriceSubtotal

(Including VAT)

Shipping Cost


Payment Method and Plan

Delivery Address


Billing Address

Order Date

Delivery Date

Delivery Method

7.4. The buyer is responsible for paying the shipping fee for the product.






Invoice Delivery: The invoice will be delivered to the billing address along with the order during the invoice order delivery.


9.1. The BUYER acknowledges, declares, and undertakes that they have read and become informed about the essential qualities of the product subject to the contract, the sales price, the payment method, and the preliminary information regarding the delivery on the Seller's website, and that they have given the necessary confirmation electronically. The BUYER acknowledges, declares, and undertakes that they have obtained the correct and complete information regarding the delivery address that should be confirmed electronically, the basic characteristics of the ordered products, the prices of the products including taxes, payment, and delivery information.

9.2. Each product subject to the contract will be delivered to the BUYER or the person/entity indicated by the BUYER at the address specified in the preliminary information section on the website, within the period stated, not exceeding 30 days, depending on the distance of the BUYER's place of residence. In case the product cannot be delivered to the BUYER within this period, the BUYER has the right to terminate the contract.

9.3. The SELLER undertakes to deliver the product subject to the contract in compliance with the requirements of the legislation, complete, in accordance with the specified qualifications in the order, and, if available, with warranty documents, usage manuals, and all necessary information and documents related to the job, in accordance with the legal requirements beyond any defects, in a manner consistent with the standards, to preserve and improve the quality of service, to show the necessary care and diligence during the performance of the work, to act with caution and foresight.

9.4. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their explicit consent before the performance obligation arising from the contract expires.

9.5. If the SELLER is unable to fulfill their contractual obligations due to the impossibility of fulfilling the order subject to the contract, the SELLER agrees, declares, and undertakes to notify the consumer in writing within 3 days from the date of learning, and to refund the total amount to the BUYER within 14 days. 

9.6. The BUYER agrees, declares, and undertakes that if the payment of the purchase price of the product subject to the contract is not made for any reason or is canceled in the bank records, the SELLER's obligation to deliver the product subject to the contract will be terminated.

9.7. In case the BUYER's credit card is used by unauthorized persons unlawfully after the delivery of the product subject to the contract to the BUYER or the person/entity at the address indicated by the BUYER, the BUYER agrees, declares, and undertakes to return the product subject to the contract to the SELLER within 3 days, with the shipping cost borne by the SELLER.

9.8. If the SELLER is unable to deliver the product subject to the contract within the specified period due to force majeure events that occur beyond the will of the parties, are not foreseeable, and prevent or delay the fulfillment of the parties' obligations, the SELLER agrees, declares, and undertakes to notify the BUYER of the situation. The BUYER has the right to request the cancellation of the order, replacement of the product with a similar one if available, and/or postponement of the delivery period until the hindering situation ceases. In case the BUYER cancels the order, in cash payments made by the BUYER, the product amount is refunded to the BUYER in cash and at once within 14 days. In case the BUYER makes the payment

9.9. The SELLER has the right to contact the BUYER through the address, email address, fixed and mobile phone lines, and other contact information specified by the BUYER in the registration form on the website or updated by the BUYER later, through mail, email, SMS, phone calls, and other means for communication, marketing, notifications, and other purposes. By accepting this agreement, the BUYER acknowledges and declares that the SELLER has the right to engage in the above-mentioned communication activities with the BUYER.

9.10. The BUYER will inspect the product/service before taking delivery; damaged, broken, torn packaging, or defective products/services will not be accepted from the courier company. The received product/service will be deemed undamaged and intact. The responsibility for the careful preservation of the product/service after delivery lies with the BUYER. If the right of withdrawal is to be exercised, the product/service should not be used. The invoice must be returned.

9.11. In the event that the credit card holder used during the order is not the same person as the BUYER or if a security vulnerability regarding the credit card used in the order is detected before the product is delivered to the BUYER, the SELLER may request the BUYER to provide identification and contact information of the credit card holder and either the credit card statement for the previous month or a letter from the bank of the cardholder stating that the credit card belongs to them. Until the requested information/documents are provided by the BUYER, the order will be put on hold, and if the aforementioned requests are not met within 24 hours, the SELLER has the right to cancel the order.

9.12. The BUYER declares and undertakes that the personal and other information provided during the registration on the SELLER's website is accurate and that the BUYER will immediately, in cash and in full, compensate for any damages incurred by the SELLER due to the inaccuracy of this information upon the SELLER's first notification.

9.13. The BUYER agrees and undertakes to comply with the provisions of the applicable legislation and not to violate them while using the SELLER's website. Otherwise, all legal and criminal liabilities arising from such violations will be solely and exclusively binding on the BUYER.

9.14. The BUYER cannot use the SELLER's website in a manner that disrupts public order, contradicts general morality, disturbs and harasses others, or for any unlawful purpose that infringes on the material and moral rights of others. Additionally, the member cannot engage in activities that prevent or make it difficult for others to use the services (spam, virus, Trojan horse, etc.).

9.15. Links may be provided on the SELLER's website to other websites and/or content owned and/or operated by third parties, which are not under the control of the SELLER. These links are provided for the convenience of the BUYER and do not imply support for any website or the person operating that site, nor do they imply any guarantee regarding the information contained in the linked website.

9.16. The member who violates one or more of the articles listed in this agreement will be personally and legally responsible for such violations and will indemnify the SELLER for any legal and criminal consequences of these violations. Furthermore, if the incident is brought to the legal sphere due to the non-compliance with the membership agreement, the SELLER reserves the right to claim compensation from the member.


10.1. BUYER; in the case of a distance contract related to the sale of goods, within 14 (fourteen) days from the delivery date of the product to himself or to the person/organization at the specified address, without assuming any legal or criminal liability and without stating any reason, can exercise the right of withdrawal from the contract by notifying the SELLER. In distance contracts related to the provision of services, this period starts from the date of signing the contract. In service contracts where the provision of the service has begun with the consent of the consumer before the expiration of the withdrawal period, the right of withdrawal cannot be exercised. The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER. By accepting this agreement, the BUYER acknowledges in advance that he/she has been informed about the right of withdrawal.

10.2. In order to exercise the right of withdrawal, it is required to notify the SELLER by registered mail, fax, or email within the 14 (fourteen) day period and the product must not have been used within the framework of the provisions regarding "Products for which the Right of Withdrawal Cannot Be Used" specified in this agreement. In case this right is exercised,

a) The invoice of the product delivered to a third party or to the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Return of orders made on behalf of corporations cannot be completed without the ISSUANCE OF A RETURN INVOICE if it is not issued.)

b) Return form,

c) The box and packaging of the products to be returned, along with any standard accessories, must be delivered complete and undamaged.

d) The SELLER is obliged to refund the total amount and return the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification and to receive the product within a period of 20 days.

e) If there is any decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER shall be liable to compensate for the damages incurred by the SELLER in proportion to his/her fault. However, the BUYER is not responsible for any changes and deterioration in the goods or products due to their proper use during the withdrawal period.

f) In case the campaign limit amount set by the SELLER is reduced due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.


The following products cannot be returned unless otherwise stated: personalized or perishable items, underwear bottoms, swimwear bottoms (including bikinis and briefs), makeup products, disposable items, goods with a risk of rapid deterioration or expiration, products that are not suitable for return due to health and hygiene reasons once their packaging has been opened by the buyer, products that have been mixed with other goods and cannot be separated due to their nature, goods related to periodical publications such as newspapers and magazines, instantly performed electronic services or intangible goods delivered to the consumer instantly, including audio or video recordings, books, digital content, software programs, data storage devices, computer consumables, and packaging that has been opened by the buyer as stated by the Regulation. Additionally, the right of withdrawal cannot be exercised for services that have been started with the consumer's consent before the expiration of the withdrawal period according to the Regulation.

Cosmetic and personal care products, underwear products, swimwear (bikinis), books, duplicable software and programs, DVDs, VCDs, CDs, and stationery supplies (toner, cartridges, ribbons, etc.) can only be returned if their packaging is unopened, untested, undamaged, and unused.


If the BUYER defaults on payment made by credit card, the BUYER acknowledges, declares, and undertakes to pay interest and be liable to the cardholder bank within the framework of the credit card agreement between the BUYER and the bank. In this case, the relevant bank may resort to legal remedies; it may demand the expenses and attorney fees incurred and, in any case, the BUYER agrees, declares, and undertakes to compensate the damages suffered by the SELLER due to the BUYER's delayed performance of the debt.


In case of any disputes arising from this agreement, complaints and objections shall be made to the consumer problems arbitration committee or consumer court at the place of residence of the consumer or where the consumer transaction is made, within the monetary limits specified in the law. The monetary limits are as follows:

Starting from 01/01/2017, the values to be considered for applications to consumer arbitration committees are:

a) For disputes with a value below 2,400 (two thousand four hundred) Turkish Liras, district consumer arbitration committees,
b) For disputes with a value between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred ten) Turkish Liras in metropolitan cities, provincial consumer arbitration committees,
c) For disputes with a value below 3,610 (three thousand six hundred ten) Turkish Liras in the centers of non-metropolitan cities, provincial consumer arbitration committees,
d) For disputes with a value between 2,400 (two thousand four hundred) Turkish Liras and 3,610 (three thousand six hundred ten) Turkish Liras in districts of non-metropolitan cities, district consumer arbitration committees are authorized.

This Agreement is made for commercial purposes.


When the BUYER completes the payment for the order placed through the website, it is considered that the BUYER has accepted all the terms of this agreement. The SELLER is responsible for making the necessary software arrangements on the website to ensure that the BUYER reads and accepts this agreement before the order is placed.





All services provided on our store,, are owned and operated by our company, senamalkocwabisabi.

Our company may collect personal data for various purposes. Below, we specify how and in what manner personal data is collected, as well as how this data is protected.

By filling out various forms and surveys on our website or store, members provide certain personal information (such as name, company information, phone number, address, or email address) to our store as necessary for the nature of the business.

Our company may send campaign information, updates on new products, and promotional offers to our members. Members have the choice to receive or not receive such information during the registration process, and they can change this preference in the account settings or notify us through the links provided in the notification emails.

During the confirmation process, whether through our store or via email, personal information electronically transmitted to our store by our members will not be disclosed to third parties beyond the purposes and scope determined by our "User Agreement."

To identify system-related issues and quickly resolve any problems or disputes related to the provided services, our company records and utilizes the IP addresses of its members. IP addresses can also be used to identify users in a general sense and collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes, even beyond the purposes and scope determined by the "User Agreement," in collaboration with itself or affiliated individuals. Personal information may also be used to contact users when necessary. The information requested by our company, provided by users, or related to transactions made through our store may be used by our company and affiliated individuals for various statistical evaluations, database creation, and market research without disclosing the identity of our members.

Our company is committed to keeping confidential information strictly private and confidential, treating it as an obligation of confidentiality, and taking all necessary precautions and due diligence to prevent the complete or partial disclosure, unauthorized use, or disclosure to a third party of confidential information to maintain and sustain confidentiality.


Our company prioritizes the security of credit card holders who make purchases from our online stores. Your credit card information is not stored in our system in any way.

When you enter the transaction process, there are two things to pay attention to in order to determine that you are on a secure website. One is the key or lock icon at the bottom of your browser. This indicates that you are on a secure webpage, and all your information is encrypted and protected. This information is only used in accordance with the sales process and the instructions you provide. The information related to the credit card used during the purchase is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the availability of the card is confirmed, the shopping process continues. Since no information about the card can be viewed or saved by us, it prevents third parties from accessing this information under any circumstances.

The reliability of payment/invoice/delivery address information for orders placed online with a credit card is checked by our company to prevent Credit Card Fraud. Therefore, for first-time customers who place orders through our online stores, the accuracy of financial, address, and phone information must be confirmed before their orders can proceed to the supply and delivery stage. If necessary, the credit card holder may be contacted directly or contacted through the respective bank to verify this information.

All information you provide during registration can only be accessed and changed by you. If you securely protect your login information, it is not possible for others to access and modify your information. For this purpose, the membership process is conducted within a 128-bit SSL security area. This system is an internationally unbreakable encryption standard.


The identity and credit card information you send to us through the mail-order method will be stored by our company according to our privacy policy. These details are kept for a period of 60 days in case of any possible objections to credit card charges from the bank, after which they are securely destroyed. If any amount is debited from your card other than the approved mail-order form for the cost of the products you have ordered, you naturally have the right to dispute it with the bank and prevent payment, so it does not pose a risk.


Our store may provide links to other websites, including on our website. Our company does not bear any responsibility for the privacy practices and content of these sites accessed through these links. Advertisements published on our website are distributed to our users through our advertising partners. The Privacy Policy Principles stated in this agreement are only applicable to our store and do not cover third-party websites.


In limited cases as listed below, our company may disclose user information to third parties, beyond the provisions of this "Privacy Policy":

1. To comply with legal obligations brought by laws, decrees with the force of law, regulations, etc. issued by authorized legal authorities.
2. To fulfill the requirements and implement the "Membership Agreement" and other agreements entered into between our store and users.
3. In cases where information about users is requested in connection with an investigation or inquiry conducted by competent administrative and judicial authorities in accordance with the procedure.
4. When it is necessary to provide information to protect the rights or security of users.


Please never include your credit card number or passwords in the emails you send to our Customer Service regarding any of your orders. The information contained in emails can be viewed by third parties. Our company cannot guarantee the security of information transmitted via emails under any circumstances.


Our company can obtain information about users visiting our store and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files sent to the user's browser by an internet site to be stored in the main memory. Technical communication files facilitate the use of the Internet by storing information about the status and preferences of the website.

Technical communication files assist in obtaining statistical information such as the number of people visiting the site, the purpose of a person's visit, the number of visits, and the duration of their stay on the site, and help generate dynamic advertisements and content specifically designed for users. Technical communication files are not designed to retrieve data or any other personal information from the main memory or your email. Most browsers are designed to accept technical communication files by default, but users can change the settings to prevent them from arriving or receive a warning when a technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing them on the website, sending an email to users, or publishing them on the site. The Privacy Policy provisions become effective on the date of publication.

For any questions or suggestions regarding our privacy policy, you can send an email to You can also reach us through the contact information provided below.

Company Name: WABISABI
Address: Inönü Mah. Fatih Sultan Mehmet Blv. Akaryakıt İst. No: 344 Yenimahalle/Ankara

Tel: +90 532 499 29 39

bottom of page